Terms of Service

1. Agreement to Terms

By accessing or using Loop ("Service"), operated by Launch Engine, Inc. ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Loop is an intelligent automation platform that provides:

• Document management and file storage
• AI-powered content generation and processing
• Template creation and document automation
• Integration with third-party services
• Real-time collaboration features

3. Account Terms

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must be at least 13 years old to use the Service
• One person or legal entity may not maintain more than one free account

3.2 Account Security

• You are responsible for all activity under your account
• You must immediately notify us of any unauthorized use
• We recommend enabling two-factor authentication

4. Acceptable Use

4.1 You May:

• Use Loop for lawful business and personal purposes
• Create, store, and share content you own or have rights to
• Connect authorized third-party services
• Use AI features in compliance with our policies

4.2 You May Not:

• Violate any applicable laws or regulations
• Upload malicious code or viruses
• Attempt to gain unauthorized access to any systems
• Use the Service to harass, abuse, or harm others
• Share content that infringes on intellectual property rights
• Reverse engineer or attempt to extract source code
• Use automated systems to access the Service without permission
• Exceed rate limits or abuse the Service infrastructure

5. Content Ownership

5.1 Your Content

• You retain all rights to content you create or upload
• You grant us a limited license to provide the Service
• This license includes the right to store, display, and process your content
• You are responsible for content you share publicly

5.2 Our Content

• Loop and its features remain our exclusive property
• Our trademarks, logos, and brand features are protected
• You may not use our brand assets without written permission

6. AI and Data Processing

6.1 AI Usage

• AI features process content based on your permissions
• We do not train AI models on your content
• You control AI access at user, file, and organization levels
• AI-generated content may require human review

6.2 Third-Party AI Services

• We use OpenAI, Anthropic, and Google AI services
• Your content is processed according to their enterprise agreements
• AI processing can be disabled at any time

7. Privacy and Security

Your use of Loop is also governed by our Privacy Policy. We implement industry-standard security measures including:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 compliant infrastructure
• Regular security audits

8. Third-Party Services

8.1 Integrations

• You may connect services like Google Workspace, Slack, and Notion
• These services are governed by their own terms
• We are not responsible for third-party service availability
• You must comply with third-party terms when using integrations

8.2 Infrastructure Providers

Our Service relies on:

• Vercel for hosting and edge delivery
• Clerk for authentication
• Convex for database and storage

9. Payment Terms

9.1 Free Tier

• Basic features are available at no cost
• Subject to usage limits and rate limiting
• May include Loop branding

9.2 Paid Plans (When Available)

• Subscription fees are billed in advance
• All fees are non-refundable except as required by law
• Price changes will be communicated 30 days in advance

10. Intellectual Property

10.1 Copyright Policy

• We respect intellectual property rights
• Report violations to: legal@launch-engine.com
• We will investigate and take appropriate action
• Repeat infringers may be terminated

10.2 Feedback

• We welcome suggestions and feedback
• Feedback becomes our property and may be used without compensation
• We are not obligated to implement suggestions

11. Disclaimers

11.1 Service Availability

• The Service is provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free operation
• We may modify or discontinue features without notice

11.2 No Warranty

• We disclaim all warranties, express or implied
• This includes warranties of merchantability and fitness for purpose
• We do not warrant that the Service will meet your requirements

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed $100 or fees paid in the last 12 months
• Some jurisdictions do not allow these limitations

13. Indemnification

You agree to defend, indemnify, and hold harmless Launch Engine, Inc. from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content

14. Termination

14.1 By You

• You may stop using the Service at any time
• You may delete your account through account settings
• Deletion is subject to our 30-day grace period

14.2 By Us

• We may suspend or terminate accounts that violate these Terms
• We may terminate accounts for extended inactivity
• Termination may be immediate for severe violations

15. Changes to Terms

• We may modify these Terms at any time
• Material changes will be notified via email or in-app notice
• Continued use after changes constitutes acceptance
• You may review the current Terms at any time

16. Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Launch Engine, Inc. regarding Loop.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information